Our client is a famous European brand selling luxury lifestyle products with global presence. It’s part of a MNC with operations in more than 80 counties and 250,000+ employees across the globe. Due to their rapid expansion in the Asia Pacific region, they are looking to hire energetic and customer-oriented frontline staff to join their dynamic retail team in Hong Kong.
The ideal person for this position will be the brand ambassador at store level responsible for customer servicing with the objective of developing loyal clientele and attaining sales targets of the store. He/She should possess strong communication skills in English and Mandarin together with a traced background working in a customer servicing environment.
What Our Client Offers?
• MNC exposure and the opportunity to work in an international environment
• Comprehensive and on-going training programmes
• Long-term career development opportunity
• Competitive and attractive remuneration package - Full medical insurance, paid day-offs, annual leave
and performance bonus
• Prestigious working location in Central/Tsim Sha Tsui
Job Responsibilities
· Provide sales support and high quality customer service to customers
· Assist in achieving store sales target
· Welcome the shop customers and identify their needs
· Advise the customers on the products and services
· Inscribe new customers, open their account, present the company services, and assist them in their first purchase
· Maintain a pro-active approach towards the customers
· Carry out sales of the products presented in the shop
· Actively manage the database on a daily basis and permanently update customer records
· Check payments in accordance with the defined procedure
· Cash checks, enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department
· Store maintenance
Job Requirements
· Minimum 2 years of experience in customer relation/sales. Experience working in the luxury retail brands, hospitality, airline or any customer service related industry is highly preferred
· Expertise in oral communication for each type of customers
· Excellent English, Cantonese and Mandarin language skills
· Candidates from Hospitality/Customer Service are welcome to apply
· Presentable and self motivated
· Immediate available is highly preferred