Position Summary:

• Under minimal supervision, is responsible for preparing the quotations and accepting/processing orders and answering questions about price, availability and order status to assigned customers/regions for both new and returned products.  Acts as a liaison between company and customer to ensure good communication and customer relations are maintained.  Monitors follows-up and resolve issues with customers regarding changes in requirements (both customer and company driven), delivery commitments, production status, etc. Works with internal departments to expedite/resolve issues to ensure customer satisfaction.

Essential Duties and Responsibilities:

• Accepts incoming calls/faxes/e-mails and formulates response for requests for quotation, price/delivery and new/change orders. May answer basic questions related to the company's product offering.
• Prepares and sends out all quotations for standard catalogue items to customers within the sales territory.
• Support Sales Manager / Engineer for order process and delivery update.
• Processes orders and reviews terms and conditions of sale to ensure conformity with company/departmental guidelines. Resolves and documents any discrepancies prior to order acceptance.
• Maintains data entry on orders, checking for accuracy prior to finalizing transaction.  Maintains necessary records, files and reports.
• Acts as a key liaison for assigned customers/areas, ensuring customers are aware of any changes or potential problems with their orders with the goal of maintaining customer satisfaction.  Monitors and follows-up on open issues and works toward timely resolution of challenges (pricing, delivery, terms and conditions, etc.).
• Comply export control policy and perform OCR screening for all Quotation and Order processing.
• Actively participates in the Quality Improvement System.
• Performs other duties as required.

Basic Qualifications:

• PC literate with excellent MS Office (Word, Excel, Outlook, etc.) skills
• Prior data entry/database experience.
• Excellent telephone and organizational skills.
• One to three years prior experience working with inside sales/customer service.
• Fluent in Mandarin and English
  

• Interested parties, please apply the job via Job852.com!