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職位名稱: Client Service Executive    過期職位
提供月薪: 面議 工作類型: 全職
學歷要求: 大學 工作地點: 中國香港
招聘人數: 1 工作經驗: 1年
更新日期: 2016年09月19日 職位類型:
客戶服務

職位要求:

Primary Duties & Responsibilities

  • As Customer Service Executive, you will provide timely and professional support to our clients in both pre- and post-sales stages; 
  • Ensure clients’ public relations and/or investor communications requirements are understood and addressed to the highest standards; 
  • Handle client enquiries via both email and phone in a professional manner; provide preliminary product and pricing information to clients;
  • Regular client visits and review.
  • Prepare the news release monitoring reports and other post-sales documents to our clients;
  • Collaborate with internal editorial and operations team to ensure a smooth service delivery workflow; manage and update client database;
  • Identify customer service issues and resolve such issues tactfully;
  • Assist in media relation and marketing works from time to time; 

Requirements 

  • College degree;
  • Minimum 1-2 years of experience in related functions, experience preferably in the areas of corporate communications, public relations, investor relations or marketing services; 
  • Good understanding in the public relations, investor relations and marketing communications industries as well as the media communities; 
  • High level of self-motivation, energy and accountability; strong ability to work both independently and as a team member in a fast-paced working environment; 
  • Excellent interpersonal, communications and problem-solving skills; 
  • Customer-oriented, patient, organized and proactive. A fast learner;
  • Fluency in both spoken and written English and Chinese (Cantonese or Mandarin)
  • Proficiency in Internet and PC software, esp. MS Word, Excel and PowerPoint. Working knowledge in CRM system will be a plus
  • Interested parties, please apply the job via Job852.com!




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