Customer Account Representative is responsible for assisting with day to day operations of credit and collections in a manner that ensures total quality and customer service.

Accountabilities

• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, and invoice discrepancies within specified guidelines.
• Understands and able to correctly work with multiple currencies.
• Performs order releases, new account set-ups, credit investigations, and collection contacts through escalation of contacts.
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts.
• Performs assigned research activities to reconcile wire payments and/or resolve payment discrepancies.
• Provides company credit services within specified guidelines via U/V, phone, internet, email & mail, and fax.
• Understands and effectively implements instruction from remote Credit management staff.
• Possesses working knowledge of company policies, procedures, and systems.
• Team player
• Trustworthy and maintains confidentiality.
• Arrives on time to work hours needed to fulfill assigned responsibilities.
• Other duties as assigned.

Education & Experience

• University graduate in Accounting or related business field. 1 year experience in Credit Department would be preferred.
• Good command of English and Mandarin.
• Desire, ability, and personality to deal directly with customers and other business contacts and represent Mouser Electronics in a positive way.