Job Responsbilities:

• Provide onsite troubleshooting and remote support; provide ad hoc equipment and software assistance
• Support of Windows Desktops, Laptops, Tablets, iPad’s, Printers, Scanners and peripherals
• Support of Telephone Systems (Analog, VOIP, Mobile and Smartphones such as Blackberry and iPhones)
• Management of user accounts and user accesses
• Windows Server (physical and virtual) management: day to day support and maintenance of the existing systems
• Installation and maintenance of existing computing, storage and backup systems incl. hardware, OS, infrastructure support applications and functional applications

Job Requirements: 

• Completion of apprenticeship in IT or gained a professional diploma in Information Technology
• Minimum 4 years of experience in IT Infrastructure
• Minimum 2 years of experience in windows server administration
• Commercial experiences in following areas: - ITIL v3 - Microsoft product (Office Suite etc.) - Windows Operation Systems - Active Directory - System Center - VMware Virtualization 
• Excellent oral and written communication skills are required as customer interaction is extensive
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others, including active listening and understanding
• Ability to work in fast paced, rapidly changing environment and a strong desire to learn
• Ability to work in rotated shift duties
• Any additional Microsoft or other professional IT certifications is a plus