Responsibilities:

Handle and resolve complaints and complex member enquiries escalated from CSE
Ensure proper implementation of new services and programmes
Assist in disseminating programme information and conducting product briefing as necessary
Review and evaluate service quality and effectiveness of CSEs and take remedial action if required
Provide guidance and support to facilitate CSEs in service delivery and daily operation
 

Requirements:

Diploma or Degree holder with 5 years’ relevant working experience in airline/travel industry including customer/member service and / or loyalty programmes
Experience in managing teams of over 10 staff
Team player with strong communication and interpersonal skills
Excellent customer-service mindset, result orientated and with zeal to achieve success
Good command of spoken English and Cantonese, and written English and Traditional Chinese

      Iease apply the job via Job852.com!