Location: Hong Kong

We are currently seeking applications for the position of Mobility Advisor. This position will be based in our Wan Chai Office.

The role of Mobility Advisor is an integral one within the Crown World Mobility Customer Services Team.

Key Responsibilities

• Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties
• Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services. To also ensure transfer and provision of information is data privacy compliant at all times
• Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc. and other financial processes, review internal and third party invoices to ensure alignment of service and invoice
• Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipment
• Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown’s clients according to requirements. Also to meet with assignees and collection of documents where appropriate
• Liaise with corporate clients where necessary to gather information or documentation to
• complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required
• Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance. This includes identifying process improvements, cost savings and cost avoidance.
• Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts
• Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented 

Aptitude 

• Ability to maintain confidentiality and display tact and discretion at all times.
• Excellent analytical, interpersonal and communication skills.
• Ability to work in a potentially rapidly changing environment.
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
• Ability to work efficiently in a high pressured environment.
• Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
• Solution oriented approach to problem solving and decision making.

Professional Skills & Qualifications

Our ideal candidate should have/be:

• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Well-developed administration and organisation skills with strong attention to detail.
• Proficient computer skills with experience using Microsoft Office
• Strong communication and presentation skills.
• Cultural sensitivity and awareness.
• Tertiary education certificate or equivalent
• 2-3 years industry or equivalent customer services experience

 What We Offer

Crown provides a friendly work environment and more:

• Flexible work arrangements (appropriate to job roles)
• CSR and Work-life balance initiatives
• Comprehensive employee benefits
• Group medical/ dental scheme
• Various leaves
• Group life insurance
• Personal accident insurance 
• Annual health check-up
• Employee assistance programme

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
•  We continuously remain OPEN-MINDED to stay innovative

 Equal Employment Opportunity

Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being,

Interested parties, please apply the job via Job852.com!