Job Responsibilities:

• Manage and oversee the daily operations of Customer Services Department & Office Administration Department

• Drive and lead the teams to enhance office administration operation efficiency, customer services quality and service level

• Manage and lead the teams to ensure smooth workflow and streamline the work process

• Solid foundation in complaint handling, office administration and customer care approaches in order to increase and maintain the overall customer satisfaction.

• Implement new initiatives proactively to better measure the customer services performance and identify areas for improvement of the designated areas

Job Requirements:

• University graduate

• Above 8 years of working experience and familiar with customer service center operation management

• Possess excellent leadership, people management and problem solving skills with proven track record in a leading multi-function team

• Excellent communication and interpersonal skills, within the Company and at all levels of clients

• Good team player and respect co-operation spirit, with strong customer service-oriented mind

• Fluent command of both written and spoken English and Chinese

• Skillful use of MS-office, including Word, Excel, PPT and Outlook

• Interested parties, please apply the job via Job852.com!