Application Support Analyst (EMS Trade Support)

Company Type Financial Company Location Hong Kong

Job description

Our firm is looking for an experienced; customer focused Trading Application Support Analyst to join our Trading Application support team, a key service to our global business.

Here at our firm, technology is very important. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, our engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors.

WE’LL TRUST YOU TO:

• Responsible for the first level support of our Asia’s equity dealing desk and its institutional clients

• Work as part of a team that is primarily responsible for troubleshooting and resolving live trading system issues for internal and external EMS users.

• Facilitate of internal ‘User Acceptance Testing’ with end-users and occasional dealer training for new software

• Be proactive, forward thinking and use initiative while troubleshooting and diagnosing technical and trading issues in a live trading environment. He\She will be required to see all issues through to resolution.

WHAT YOU BRING WITH YOU:

• University degree in Computer Science, Information Technology or a related discipline is preferred, but not required.

• 4-5 years relevant experience with brokerage firms would be desirable.

• The ideal candidate would have experience in a front-office trading environment supporting both internal and external users.

• Experience in leading a team would be an advantage.

• Excellent application and system problem-solving skills; must be detail-oriented.

• A self-starter able to work with minimal supervision, ability to pickup and run with tasks.

• Good client management and interpersonal skills.

• Knowledge of Asian equity markets, OMS’, EMS’ and order routing systems.

• Market Data related experience – Reuters infrastructure in particular – an advantage

• Practical experience in UNIX, DB, Scripting.

• Strong communication skills. English is a must. Mandarin/Cantonese – an advantage.

• FIX knowledge – an advantage.

• Previous dealing systems development experience desirable.

YOU’RE JUST RIGHT FOR US IF YOU WANT:

• Exposure to different technologies, such as OMS, EMS and order routing system

• Projects with quick life cycles, from concept to client in three months

• A team environment with 10 - 13 trade support members

• A great place for upward and geographic mobility

• Direct exposure to the decision makers and senior leaders on the business side

• A company that’s investing a sizable amount in its technology department

• Teams that are passionate about continually learning, improving and raising the bar

• A community that values hard work as well as work-life balance

A company that is committed to giving back to surrounding communities, from US to Hong Kong and Sydney and the 11 locations in between

應用支持分析師（EMS貿易支持）

公司類型財務公司位置香港

職位描述

我們公司正在尋找經驗豐富的人;以客戶為中心的交易應用支持分析師加入我們的交易應用支持團隊，這是我們全球業務的關鍵服務。

在我們公司，技術非常重要。我們的技術人員將近一半的員工從事技術工作，使我們的業務能夠為全球客戶提供一流的服務。從概念化概念到將其推向市場，我們的工程師與我們的業務部門合作，為機構交易者構建技術，使他們能夠為投資者提高回報。

我們相信你：

•作為團隊的一員，主要負責為內部和外部EMS用戶排除故障並解決實時交易系統問題。

•促進最終用戶的內部“用戶驗收測試”以及新軟件的臨時經銷商培訓

•在實時交易環境中進行故障排除和診斷技術和交易問題時，要積極主動，前瞻性思考和使用主動性。他\她將被要求通過解決所有問題。

•首選計算機科學，信息技術或相關學科的大學學位，但不是必需的。

•理想的候選人將擁有支持內部和外部用戶的前台交易環境的經驗。

•出色的應用和系統解決問題的能力;必須注重細節。

•良好的客戶管理和人際交往能力。

•市場數據相關經驗-尤其是路透社基礎設施-具有優勢

•良好的溝通技巧。英語是必須的。普通話/粵語-一個優勢。

•以前的交易系統開發經驗是可取的

如果你想要的話，你只適合我們：

•項目具有快速生命週期，從概念到客戶三個月

•向上和地理移動的好地方

•一家在其技術部門投入大量資金的公司

•一個重視努力工作和工作與生活平衡的社區