RESPONSIBILITIES

• Provide IT support to the Command/Division Headquarters, Corps (Churches) and other sites as instructed.
• Manage the IT Helpdesk Support system
• Provide support to email system, Human Resources System, Finance System and Central IT provisioning systems
• Provide IT training to the Salvation Army’s user community
• Maintain and administrate various network, servers and information systems
• Cover IT responsibilities in the absence of IT Officer(s)
• Perform any other legitimate duties assigned by the IT Director / Senior IT Officer(s)

REQUIREMENTS

• An understanding of the Christian faith, values and ethos of The Salvation Army
• Degree/Diploma in IT or equivalent qualification
• Minimum 4 years’ relevant experience
• Knowledge in the administration and maintenance of Microsoft products, O365, IBM Lotus Notes, VMware, VDI, Linux, web applications, mobile apps, networking devices (routers, switches, etc), SAN/NAS, data/system backup & recovery, and other IT hardware
• Proven troubleshooting skill
• Strong communication skill with quality customer services
• Reliable, proactive and be able to work with minimal supervision
• Good command of both written and spoken English and Chinese