Responsibilities

• Co-ordinate with shipping and logistic partners to arrange for order shipments
• Handle daily customer inquiries via emails and social media platforms (e.g. about order delivery, return management, etc.)
• Manage order processing cycle with other departments
• Support daily operations and office management
• Prepare financial reports for managerial use
• Any ad hoc duties as assigned

Requirements:

• Relevant experience and degrees are great and appreciated. However, above all we are looking for someone who is smart, hard-working and able to figure new things out quickly
• Previous customer service working experience
• Effective customer handling and problem solving skills
• Good telephone manner, customer-orientated, inter-personal skills & serving attitude
• Good command of both written and spoken English
• Speedy and accurate typing skills
• Immediate availably is highly preferred.

What we’re looking for:

• Attention to details
• Well organized
• Tech-savvy
• Team player with strong sense of responsibilities
• Work independently
• Enjoy solving problems