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Job Responsibilities: Manage and oversee the daily operations of Customer Services Department & Office Administration Department Drive and lead the teams to enhance office administration operation efficiency, customer services quality and service level Manage and lead the teams to ensure smooth workflow and streamline the work process Solid foundation in complaint handling, office administration and customer care approaches in order to increase and maintain the overall customer satisfaction. Implement new initiatives proactively to better measure the customer services performance and identify areas for improvement of the designated areas
Job Requirements: University graduate Above 8 years of working experience and familiar with customer service center operation management Possess excellent leadership, people management and problem solving skills with proven track record in a leading multi-function team Excellent communication and interpersonal skills, within the Company and at all levels of clients Good team player and respect co-operation spirit, with strong customer service-oriented mind Fluent command of both written and spoken English and Chinese Skillful use of MS-office, including Word, Excel, PPT and Outlook Interested
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