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| Position Requirement: |
- The local bank with a personal touch, growing with our customers in Hong Kong, Pearl River Delta and beyond
Mission:- To create value for our customers by providing quality products and excellent service
- To grow with our employees through mutual commitment
- To increase shareholder value through sustainable returns on capital
We are looking for a "IT Assistant Manager, Contract Management" to complete all of the deliverable. The ideal candidate will have experience in :
Job Highlights:- Monitoring daily operations
- University degree in information technology
- At least 8 yrs’ exp. in IT outsourcing governance
Job Description:
Reporting to the Section Head of Contract Management, you are responsible for the governance of data center and print center outsourced activities. Moreover, you are required to support the senior manager in managing financials of the outsourcing arrangements.
Main Responsibilities: - Govern performance of the outsourcing vendors by monitoring daily operations and track the agreed service levels
- Identify performance gaps of the outsourcing vendors and take necessary actions to assure the agreed service level will continuously be met
- Review regularly and maintain deliverables of the outsourcing vendor (e.g. reports, procedures, manuals and contracts)
- Negotiate with the outsourcing vendor for improvement on user concerns and complaints
- Review service requests from users of the bank, give recommendations on how the required services should be structured and executed
- Analyze pricing structure and the bank’s service usage practices to recommend ways to avoid variable charges that the bank would otherwise have to pay
- Prepare annual budget, cost allocation report and handle financials for the outsourcing arrangement
- Coordinate annual Incident, Problem and Change trainings
To meet the challenge, you should have the following qualifications and attributes: - University degree in Information Technology or related disciplines
- Banking exposure is preferred
- At least 8 years’ experience in IT outsourcing governance
- Knowledge in IT or print centre outsourcing is advantageous
- Proficient in financial matters
- Strong communication skill and English written skill
- Mature and able to work under pressure
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