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| Position Requirement: |
Our Client is a leading financial services group in Hong Kong, which provides banking, insurance, financial and other related services in Hong Kong, Macau and Mainland China.
Job Duties:
• Govern performance of the outsourcing vendors by monitoring daily operations and track the agreed service levels
• Identify performance gaps of the outsourcing vendors and take necessary actions to assure the agreed service level will continuously be met
• Review regularly and maintain deliverables of the outsourcing vendor (e.g. reports, procedures, manuals and contracts)
• Negotiate with the outsourcing vendor for improvement on user concerns and complaints
• Review service requests from users of the bank, give recommendations on how the required services should be structured and executed
• Analyze pricing structure and the bank’s service usage practices to recommend ways to avoid variable charges that the bank would otherwise have to pay
• Prepare annual budget, cost allocation report and handle financials for the outsourcing arrangement
• Coordinate annual Incident, Problem and Change trainings
Requirements:
• University degree in Information Technology or related disciplines
• Banking exposure is preferred
• At least 8 years’ experience in IT outsourcing governance
Knowledge in IT or print centre outsourcing is advantageous
• Proficient in financial matters
• Strong communication skill and English written skill
• Mature and able to work under pressure
• Good analytical skill and have can-do attitude
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