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| Position Requirement: |
Job Duties:
- Govern performance of the outsourcing vendors by monitoring daily operations and track the agreed service levels
- Identify performance gaps of the outsourcing vendors and take necessary actions to assure the agreed service level will continuously be met
- Review regularly and maintain deliverables of the outsourcing vendor (e.g. reports, procedures, manuals and contracts)
- Negotiate with the outsourcing vendor for improvement on user concerns and complaints
- Review service requests from users of the bank, give recommendations on how the required services should be structured and executed
- Analyze pricing structure and the bank’s service usage practices to recommend ways to avoid variable charges that the bank would otherwise have to pay
- Prepare annual budget, cost allocation report and handle financials for the outsourcing arrangement
- Coordinate annual Incident, Problem and Change trainings
Requirements:
- University degree in Information Technology or related disciplines
- Banking exposure is preferred
- At least 8 years’ experience in IT outsourcing governance
- Knowledge in IT or print centre outsourcing is advantageous
- Proficient in financial matters
- Strong communication skill and English written skill
- Mature and able to work under pressure
- Good analytical skill and have can-do attitude
Location
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