• Identify training needs and develop training plans with regular review and evaluation to meet business needs
• Plan, design and deliver training activities including classroom & outdoor training and e-learning
• Deliver training programs on product knowledge, selling skills and performance improvement to staff
• Review course evaluation for further enhancement or improvement
• Provide appropriate coaching to new joiners to maximize training performance
• Handle administrative duties and other ad-hoc assignments as required
• Execute staff motivation programs to achieve better staff retention and sense of belonging
• Support in ad-hoc projects as assigned

The Person

• Degree in Business or related discipline with solid training experience & good presentation skill
• At least 3 years solid experience in training, preferably in retails, customer service and hospitality industry
• Experience of designing and developing innovative learning and development solutions is a plus
• Detailed-minded, flexible, a good team-player, able to perform in a dynamic & challenging environment
• Strong self-motivation, able to work independently under pressure and tight deadline
• Excellent presentation, communication and interpersonal skills
• Good command of both written and spoken English and Chinese
• Good PC knowledge especially MS Powerpoint, Excel, and Word