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Job dutiesHKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population. HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/. Your role: - Supervise teams of professional in China to offer full spectrum of facilities management services to the back office and operations sites which includes daily maintenance, renovation, office security, tenancy management, vendor management, project management, incident management, health & safety, office administration and procurement
- Responsible for government and lease negotiation with China government officials and/or commercial property owners
- Regular review of facilities management guideline to ensure legal compliance in all applicable laws, regulations, standards and best industry practice etc.
- Liaise with internal and external stakeholders in respect of project requirements, work progress and regular communications
- Perform tender and contract management for facilities services; closely monitor/follow up vendor and contracts service standard
- Coordinate with departments/teams for R&M requests, WR2 arrangement and EH&S matters
- Responsible for budget preparation and control to ensure smooth operations in a cost-effective manner
- Support other ad hoc assignment
To Succeed in this role: - High diploma or above in Facilities Management/Electrical/Engineering or relevant discipline
- Minimum 5-8 years’ relevant experience in commercial facility / property management / office administration in Hong Kong AND China
- Holder of Electrical License A or above and skills in AutoCAD are preferable
- Knowledge of supplier agreement in both contract compliance and execution
- Excellent communications, interpersonal, negotiation and vendor management skills
- A results-orientated person with strong leadership; problem-solving and project management skills
- Proficient in MS Office applications
- Knowledge in repair & maintenance, health and safety, tendering, move and change management
- Good command of written and spoken English and Chinese (includes Mandarin)
- Occasional travel to China
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