Work Location: Kwun Tong Office

We recognize that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers.

We are looking for people to join our team of Customer Experience Representatives, who together provide advice, services and solutions for our customers.

As a Customer Experience Representative, you will become a valuable member of our committed team and contribute in delivering outstanding experience to our customers.  You will provide FedEx’s customers with excellent quality of service across a variety of channels; handle traces in a professional manner; resolve customers’ issues right the first time in the most efficient way.

Joining us and you will be rewarded with excellent remuneration package and promising career path including guaranteed year-end bonus, recruitment bonus, medical and dental benefits, retirement benefits, paid annual leaves and tuition assistance.

Requirements:

• Secondary education or above
• Good command in spoken English, Mandarin and Cantonese
• One (1) year of work experience, preferably in the logistic or service industry
• Patient and able to work under pressure
• Basic PC skills

Work Shift:

• You will be expected to work 40 hours per week (5-day work shifts):
• Monday - Friday: 8:00 a.m. to 9:00 p.m.
• Saturday: 8:00 a.m. to 6:00 p.m.
• Public Holidays: 9:00 a.m. to 6:00 p.m.

Attractive Fringe Benefits:

• Guaranteed Year-End Bonus
• Attractive Recruitment Bonus
• Performance-based Incentives
• Monthly Position Premium
• Medical and Dental Insurance
• Life Insurance
• Paid annual Leaves
• Tuition Assistance
• Retirement Benefits (MPF/ ORSO Scheme)
• Employee reduced-rate Shipping
• Discounted Flight Tickets

Fresh graduates will also be considered.
Immediate available candidates will be highly preferred.