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Job dutiesThe Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.
Responsibilities
- Fully in charge of all aspects of the IHG One Rewards program;
- Responsible for the IHG One Rewards program KPO including the guest services program and loyalty enrollment;
- Responsible for implementing services quality assurance processes that meet the company’s requirement and brand standards;
- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure;
- Review arrival lists for all arrivals and VIPs to check room allocations, room inspection, amenities, and special requests;
- Monitoring frequent guest programs and preparing VIP supplies in order to achieve the highest possible guest satisfaction;
- Implement and monitor the loyalty training, update policy and procedure, audit, reporting and any related learning activities;
- Perform related duties and special projects as assigned.
Requirements
- Degree holder in Hospitality Management or related disciplines;
- Minimum 3 years’ relevant supervisory experience in Front Office or Guest Services;
- Proficient in the use of Microsoft Office and Opera PMS;
- Team player and able to work under pressure;
- Work independently, strong problem solving and with good communication and organisation skills;
- Good command of both spoken and written English and Chinese.
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
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