Job Description for Customer Service Support  

1) Handle telephone calls and office reception, office clerical work and operation.  

2) 1 year and above in related experience.

3) Education level: F.5 and above. 

4) Duties also include fielding telephone calls, filing and data entry. 

5) Excellence in Cantonese (both read and write), Fluent English (both read and write) and Putonghua (Mandarin). 
 
6) Familiar with MS Office including Words and Excel. 

7) General computer operation including other office equipment such as printers, copy machines, fax machines. May serve as liaison with service and vendor personnel.

8) May provide direct or indirect assistance to academic functions and services. These include class scheduling, administration of student records, test administration and scoring, supporting counselling/advising services and general support to programs in all areas of the college.
 
9) Performs research and data gathering activities and may prepare reports or summaries of information. Prepares or maintains reports or records and other statistical or quantitative data.

10) Files documents and may be responsible for developing or modifying filing practices, including use of electronic rather than paper records.

11) Attends and participates in meetings and committees and may take minutes or notes and perform follow-up activities.
 
12) Works under general supervision; typically reports to a manager; 
 
13) May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office. 

Employment Type: Full Time

Experience: