Responsibilities:

• Assist Manager to lead and supervise a team of Handover Ambassadors to arrange handover services for all new development projects
• Conduct pre-handover unit inspection and monitor initial cleaning works
• Prepare handover documents and materials
• Deliver quality handover and customer services for all new development projects
• Handle general enquiries and complaints & take follow-up actions
• Coordinate with project team to ensure all defect rectification works conducted in a timely manner
• Assist in preparing handover or defect records and reports
• Perform ad hoc tasks assigned

Requirements:

• Diploma or above in Real Estate, Building Services, Customer Services or related disciplines
• Minimum 2 years' building management or customer services experience with 1 years in supervisory level
• Proven experience in takeover of new development is an advantage
• Good command of written and spoken English, Cantonese and Mandarin
• Presentable, Proactive, detailed-minded and good interpersonal skills
• Customer-oriented and good communication skills
• Capable of working under pressure
• Shift duty is required
• Immediate available is preferred