WHAT YOU WILL DO工作內容

• Oversee all Front of House tasks are properly completed according to company standards
  按照公司指引，管理樓面日常運作
• Collaborate with the Marketing and Culinary teams in preparing all promotions and coordination of marketing plans, tactics, activities, creative content to drive customer loyalty
  與其他部門合作，統籌並實施推廣活動與其他部門合作，統籌並實施推廣活動
• Ensure guest satisfaction through promoting excellent service; respond to guest complaints tactfully and professionally
  確保客人滿意服務並處理投訴
• Maintain quality control for all food & beverage served and hygiene standards for the venue
  協助維持餐點質素及樓面整潔
• Analyze staff evaluations and feedback to improve the guest experience
  分析員工表現以提升客人滿意度
• Ensures equipment and systems are always in good working condition
  確保設備，用具，系統等維持良好狀況
• Train new employees and provide ongoing training for all staff
  培訓新入職員工及在職員工
• Allocate manpower according to operational needs as needed, adjust schedules accordingly
  協助調配人力資源
• Take responsibility for Guest Experience and other ad-hoc task as required
  負責部門事務及其他相關緊急事務

WHAT YOU SHOULD HAVE 職位要求

• Bachelor Degree holder in Business Management or Hospitality Management is ideal
  持有商業管理/ 酒店管理或其他相關學歷
• 3-5 years or above of working experience in Food and Beverage industry and at least 2 years at managerial level
  至少三至五年年飲食業相關經驗並有最少兩年管理經驗
• Must have knowledge and experience of cost control, sourcing and inventory management
  具成本控制，採購及庫存管理知道
• Strong leadership and interpersonal skills
  具領導能力及良好人際關係技巧
• Service-oriented with excellent communication & problem solving skills
  服務為本，良好溝通技巧及解決問題能力
• Excellent operational management or business development skill sets
  具營運管理及商業發展技能等
• Pre-opening experience is highly preferred
  具開業經驗者優先
• Fluency in English and Cantonese
  流利中英文溝通能力
• Proficiency in MS office tools (Word, PowerPoint, Excel)
  熟悉使用Microsoft Office (Word, PowerPoint, Excel)

[8 hours work per day，Medical Benefits，Staff Meals，Working Location: Quarry Bay]

[每天工作八小時，醫療福利，供膳食，鰂魚涌工作]