1)Talking clients through a series of actions,  face to face to help set up systems or resolve issues;
2)Troubleshooting system and network problems and diagnosing and solving hardware/software faults;

3)Providing support, including procedural documentation and relevant reports;

4)Following diagrams and written instructions to repair a fault or set up a system;

      5)Prioritising and managing many open cases at one time;
      6)Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;