Major Responsibilities:
- To handle customer enquiries in a timely and tactful manner.
- To deliver quality customer service and handle customer feedback or complaints.
- To coordinate with other departments to resolve issues and escalations.
- To handle policy conservation activities.

Qualifications/Requirements:
- Diploma holder or above, preferably with FLMI, IIQE Paper 1, 3 & 5 qualifications.
- Minimum 2-3 years relevant working experience, preferably in Tele-marketing and Bancassurance channels.
- Initiative and flexibility to adapt to changes.
- Independent and able to work under pressure.
- Proficient in MS Office.
- Excellent customer service skills and strong communication skills with written and oral proficiency in both English and Chinese (Mandarin) required.
- Candidate with insurance operations experience will also be considered.