Job Descriptions:

• Provide technical support via phone and email for Ezestream hardware and software solutions.

• Answer technical inquiries.

• Diagnose reported problems or configuration issues, recommend possible solutions: follow issue(s) through to resolution or escalate if no resolution can be found.

• Document all technical inquiries and customer-reported problems in the customer-tracking database, including the nature of the inquiry, and the resolution recommended.

• Multi-task priorities and organize all calls and emails sent to you and assigned to you.

• Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge based documentation.

• Configure a range of equipment including Cisco, HP, Motorola, Ruckus network devices and prepare server equipment based on Windows and Linux platforms.

• And any other jobs requested for the smooth running of Ezestream and associated companies.

• Complete service visits and staff training on-site.

• Build, repair and test of server hardware and computer hardware / software.

• Testing and quality control of IP head-ends, servers.

• On-site support (when necessary).

Requirements:

• Diploma holder or above in Computer Science or IT related disciplines.

• Minimum 2 years IT related experience.

• Good analytical and problem solving skill on technical level.

• Self-motivated, willing to learn, able to work independently.

• Good command of English, Cantonese and Mandarin.

Benefits:

• 5-Days Work, Annual Leave, Medical Scheme, Mobile Allowance, Project Bonus, Year-End Bonus.

• Interested parties, please apply the job via Job852.com!