Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 25 years. We work with some of the industry’s best known companies who demand the highest standard of service and attention.   

Client:

Our Client is the world’s leading air charter service company with a proven reputation for innovation, expertise and professionalism. They are looking for an IT System Administrator to join their office in Hong Kong.  

Job Purpose: 

• To assist the Head of ICT in ensuring that an effective IT service is provided globally by supporting all users and maintaining a healthy IT system. 
• To propose and implement improvements to the IT infrastructure in worldwide.
• Day to day management of the support ticketing system.
• Resolving IT queries. 
• Escalating to technical development team re more technical issues
• Liaising with customers and internal staff in respect of progress on their issues
• Providing an internal support function to all users
• Participating in 24 x 7 on call support rota
• Monitoring timeliness, quality and administration of responses.
• Responsibilities of the position:
• Provide support to all users of the company’s IT system worldwide to address queries, resolve systems issues and advise on use of systems.
• Provide training on effective use of hardware and software for new and existing users of the company’s IT system.
• Undertake occasional visits to global overseas offices within the group to provide support and training. 
• Day to day monitoring of infrastructure performance using existing monitoring software.
• ·Liaison with technical development team and other internal staff in respect of any issues/improvements.
• Monitor capacity of the infrastructure and pro-actively initiate action as appropriate.
• Manage licensing.
• Working with the Head of ITC to define processes using ITIL
• Implementing all new services to agreed processes.
• Ensuring compliance with ISO 9000 practices, Be aware of and comply with the company policies.
• Liaising with customers and internal staff in respect of progress. 
• Help commission new hardware as appropriate.
• Identify and propose IT process improvements within the company to ensure optimum use of IT systems.
• Ensure office phone system and mobile phones are set up and maintained effectively.
• Provide phone system reports and costing for the accounts.
• ·Deal with queries and issues arising from use of all hand held devices.
• Provide costing reports for the accounts department.
• Set up and maintain system for backing up company data and make sure that back up tapes are run daily and that one is taken off site.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Carry out maintenance as required for all systems hardware used in the company.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

Ideal candidate's profile: 

• You must have a broad knowledge of computer systems, applications and operating systems.
• Experience working at senior level in support role or equivalent, previous experience in help desk.
• Trained to become Microsoft Certified Systems Administrator
• Experience working with MS exchange 2010 or VMware Vsphere 5.1, desirable experience of ITIL
• Skilled in the use and support of the following systems: Microsoft Operating systems ranging from Windows 2003 through to Windows 2008 Server. 
• Knowledge of the following applications: Microsoft Office (all versions), SQL Server, Terminal Services, Active Directory, WSUS, Citrix Xenapp 6, Trend Antivirus, Blackberry Server 5
• Fluent in English, Cantonese and Mandarin 
• Day to day management of the support ticketing system.
• Escalating to technical development team re more technical issues
• Liaising with customers and internal staff in respect of progress on their issues
• Passionate about technology
• Tenacious problem solver
• Eager to learn.
• Takes ownership of their work.
• Good communicator.
• Flexibility to change working hours and patterns if necessary. Normal working hours 0600 – 1500 hours.
• Trustworthy in all aspects of the role. 

Additional Information:

• Job type: Permanent, full time.  Based in Hong Kong.  
• Salary: Competitive

If you are interested in applying for this position and you meet the requirements, please apply the job via Job852.com 

Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.