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ALVA HOTEL BY ROYAL
ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car. The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers. It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more..
Inspiring Opportunity Awaits….
(5-day Work Week)
DUTIES AND RESPONSIBILITIES
- Resolve guest complaints on room assignment and problems concerning room bills, refer problems to Duty Manager or Assistant Front Office Manager whenever necessary.
- Provide proper training to all Front Desk associates.
- Maintain cashier float and make an accurate daily report of all money received.
- Responsible for house count, room discrepancies and daily forecasting. Ensure that all rooms discrepancies are resolved before the end of shift and monitoring room status availability.
- Inspect VIP rooms, greet and escort VIP guests to ensure total comfort and enjoyment.
- Perform special duties as assigned by management.
QUALIFICATIONS
- Holder of Diploma or above in Hotel Management.
- Minimum 5 years’ experience in Front Desk with hotel and 2 years in a similar capacity is preferable.
- Excellent communication skill and leadership skills.
- Good command of both written and spoken in English, Mandarin and Cantonese.
- Positive thinking and self- motivated.
- Able to work under pressure and managing changes.
- Ability in setting up service standards and quality system.
- With special night allowance for overnight shift.
We offer career opportunities and excellent remuneration package to the right candidate.
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