Our client is a leading provider in system integration and document management solution in Hong Kong and Macau. They are urgently looking for a high-calibre individual to join their company.

Job Responsibilities

• Supervise a group of service staff & teams to provide day-to-day document reproduction, print room and mailroom services in customer sites
• Managing operations processes to ensure contracts deliver agreed outcomes for both the customer and company
• Ensuring that commitments to customers in SLAs are met
• Communicate with customers regularly to ensure customer satisfaction and seek areas for improvement
• Assist in validating the operational aspects of solutions offered to customers
• Assist in the implementation phase of a new contract
• Establish an effective business relationship with customer contact representatives
• Setting the strategic direction and developing the management framework for delivery of operational services at customer sites

Job Requirement

• Higher Diploma or above
• 5-7 years experience in industry-related operations management, preferred in copying, printing and mailing industry
• Experience in supervising service staff is a must
• Possess strong IT knowledge with MS Office applications
• Good interpersonal, presentation and leadership skills
• Commitment towards quality and process improvement
• Analytical approach to problem solving and process improvement
• Self-motivated, strong service minded and able to work independently
• Fluent in both spoken and written English and Chinese
  
  

Interested parties, please send your CV to macau@manpower.com.mo
All information received should keep confidential and is strictly for recruitment purpose only.