As part of business expansion, an outstanding opportunity has arisen for a high calibre and energetic candidates who can fulfill the following requirements:

 Job Responsibilities:

- Plan and develop integrated customer experience strategies to align with the company objective

- Assist Manager to oversee the customer services team to deliver premium customer services to our customers

- Work closely with the Business Development, IT and Operations teams to establish a system to monitor and analyze customers’ behaviors then workout a total solution plan to enhance customer experience.

- Deliver company core value to the team and act as a key driver to drive employee engagement

- Coach and train the Customer Services Team to uplift their skill set in people management

- Deploy best practices across all customer services aspects to meet or exceed customer satisfaction level

- Evaluate manpower planning and allocation of the team to ensure sufficient supports are provided to our customers

Job Requirements:

- Degree in BBA related disciplines (final year students are also welcome to apply)

- Work experience in sales administration and customer service is an advantage

- Experience in working with overseas factories and direct customers

- Exceptional administrative skills, organized and detail-oriented

- Independent, dynamic and with strong communication and interpersonal skills

- Fluency in English and Mandarin is an advantage

Any interested parties, please apply the job via Job852.com

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