(A) The job duties:
Ø To provide logistic support service to PABX, SNE, DCS field installation and maintenance services including warehouse and spare management.
Ø To assist Field Supervisor to plan resources for service provision to PABX, LAN, PC, DCS and related work assignment.
Ø To liaise and coordinate with Sales Department, Field Service Department, vendors, other internal / external parties on handling Integrated Works Control (IWC) projects and resolving fault;
Ø To generate monthly reports and various statistics for management review.
(B) Experience and Knowledge required:
Ø Diploma in Information Technology Engineering or secondary school with 6 years’ relevant experience
Ø At least 3 years’ solid working experience in Service Management Centre
Ø Possess technical knowledge including:
Desktop: Windows, Email, Office applications;
Knowledge in one or more of the followings:
Structured Cabling
LAN
WAN
Networking
PABX system
Knowledge in IPT, IT, voice system, experience in handling CPE system, Dragon and LIS system will be an advantage:
Ø Self-motivated and ability to work under pressure
Ø Excellent customer service skills
Ø Good interpersonal and communication skills