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Job Title:  Service Officer      Expired Position
Provided Salary:   Negotiable Work Type:   Full-time
Education:   Degree Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   3 years
Updated Date:   2013-01-22 Job Type:  
Customer service

Position Requirement:

(A) The job duties:

Ø      To provide logistic support service to PABX, SNE, DCS field installation and maintenance services including warehouse and spare management.

Ø      To assist Field Supervisor to plan resources for service provision to PABX, LAN, PC, DCS and related work assignment.

Ø      To liaise and coordinate with Sales Department, Field Service Department, vendors, other internal / external parties on handling Integrated Works Control (IWC) projects and resolving fault;

Ø      To generate monthly reports and various statistics for management review.

 

 

 (B) Experience and Knowledge required:

 

 

Ø      Diploma in Information Technology Engineering or secondary school with 6 years’ relevant experience

Ø      At least 3 years’ solid working experience in Service Management Centre

Ø      Possess technical knowledge including:

Ÿ     Desktop: Windows, Email, Office applications;

Ÿ     Knowledge in one or more of the followings:

Ÿ             Structured Cabling

Ÿ             LAN

Ÿ             WAN

Ÿ             Networking

Ÿ             PABX system

Ÿ     Knowledge in IPT, IT, voice system, experience in handling CPE system, Dragon and LIS system will be an advantage:

Ø      Self-motivated and ability to work under pressure

Ø      Excellent customer service skills

Ø      Good interpersonal and communication skills

 




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